Frequently Asked Questions (FAQ)
Shipping & Delivery
Do you ship worldwide?
Yes, we ship worldwide!
Free shipping within India.
Do you offer tracked shipping?
Yes, we offer tracked shipping. Once your order is dispatched, you will receive a confirmation email with the tracking details, allowing you to monitor the progress of your delivery until it reaches you.
How long will it take to process my order?
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All orders are processed within 3–5 days, with delivery times of 7–10 days within India and 10–15 days for international shipping. Please note that original paintings may require a few extra days for varnishing before dispatch.
Orders & Payments
Are customs duties and import taxes included in the price?
No, customs duties and import taxes are not included in the price and are the buyer's responsibility.
Can I change my order information after placing an order?
If your order hasn’t been shipped yet, please email us at sukhmanbrarart@gmail.com or contact us via the 'Contact' page, and we’ll make the necessary changes.
Returns & Cancellations
Can I return or exchange a product?
Unfortunately, we don’t accept returns or exchanges. However, if there’s an issue with your order (e.g., faulty items or missing products), please contact us at sukhmanbrarart@gmail.com or via the 'Contact' page. We’ll work to resolve the issue promptly!
Artwork & Materials
What comes with an original painting?
The painting includes:
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Artist's signature, title, and date of completion on the back.
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Varnished canvas to preserve colors, with edges finished in complementary tones.
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Certificate of Authenticity and basic care instructions.
You may choose to reframe it as you like once it arrives.
Commissions
Do you accept commissions?
Yes, I create custom artwork based on nature themes such as seascapes, landscapes, sunsets, and various scenic views. If you're interested in commissioning a piece, you can fill the contact form on the website or contact us via email at sukhmanbrarart@gmail.com.